Policies
Refund, Cancellation, and Weather Delay Policies
Refund Policy
Lawn DnD is committed to ensuring customer satisfaction. If you are dissatisfied with our services, please contact us within 24 hours upon completion of the service. Refunds or service re-dos will be considered on a case-by-case basis, depending on the nature of the issue. Refunds are not provided for results affected by factors beyond our control, such as weather conditions, pre-existing lawn conditions, or failure to follow care instructions.
Cancellation Policy
We understand that plans can change. To cancel or reschedule a service, please provide at least 24 hours' notice if you are a residential customer or at least 30 days' notice if you are a commercial client. Cancellations made outside of these notice guidelines may incur a cancellation fee equivalent to 50% of the scheduled residential service cost and 100% of the scheduled commercial service cost. Repeat last-minute cancellations may also result in suspension of future service eligibility.
Weather Delay Policy
Lawn care and snow removal services are weather-dependent. In the event of inclement weather, services may be delayed or rescheduled to ensure quality and safety. Lawn DnD will notify customers promptly of any changes to the schedule and work to provide a new service date as soon as possible. No additional fees will apply for weather-related rescheduling.
Commercial clients: In the event of inclement weather while service is being performed, maintenance will cease and the full-service amount will be charged.
Liability Policy
Lawn DnD takes every precaution to provide professional and safe services; however, certain liabilities remain the responsibility of the customer.
Please review the following liability disclaimers:
Property Damage
Lawn DnD is not responsible for damages caused by:
- Pre-existing property conditions, such as cracks in driveways, broken sidewalks, or weakened structures.
- Hidden obstructions (e.g., sprinkler heads, utility lines, or underground objects) not disclosed by the customer.
- Customers not removing all personal items, toys, and equipment from service areas before service to avoid accidental damage.
Service Limitations
- Lawn DnD is not liable for weather-related delays or natural occurrences (e.g., floods, droughts, or storms) that affect service quality or results.
- Complete eradication of pests or weeds cannot be guaranteed due to external environmental factors.
Product & Application Risks
- While we use industry-approved and environmentally safe products, Lawn DnD is not responsible for adverse effects caused by allergies, sensitivities, or misuse of treated areas if our instructions are not followed.
- Customers are responsible for adhering to safety guidelines, such as keeping pets and children off treated areas for the specified time period.
Customer Responsibility
- Customers are expected to provide accurate information regarding property boundaries, hazards, and specific service needs.
- Failure to provide accurate or complete information may result in service issues for which Lawn DnD cannot be held liable.
Snow Removal Services
- Snow removal services aim to minimize snow and ice accumulation. Lawn DnD cannot guarantee completely ice-free surfaces or prevent all weather-related hazards.
- Customers are advised to use additional measures (e.g., salt or sand) as needed for safety.
Commercial Properties
- Commercial agreements specify liability limitations based on the contract terms. Lawn DnD is not liable for damages caused by third-party activities or neglect by the property owner.
Guidelines
Watering Requirements Guidelines
Proper watering is essential to achieving the best results from our lawn care services.
Follow these guidelines to ensure your lawn remains healthy and vibrant:
General Watering Tips
- Water deeply but infrequently to encourage deep root growth.
- Aim for 1 to 1.5 inches of water per week, including rainfall.
- Water early in the morning (before 10 AM) to minimize evaporation and reduce the risk of fungal diseases.
Post-Treatment Watering Guidelines
Fertilizer Treatments
- Lightly water the lawn immediately after a fertilizer application unless otherwise instructed.
- Resume regular watering schedules 24-48 hours after treatment.
Pest Control Treatments
- Avoid watering treated areas for at least 24 hours to allow the product to fully absorb.
Seeding or Overseeding
- Keep the soil consistently moist until seeds have germinated (typically 2-3 weeks).
- Water lightly 1-2 times per day as needed to prevent the soil from drying out.
Seasonal Watering Guidelines
Spring Season
- Start watering when the soil begins to dry out after the last frost.
- Gradually increase watering frequency as temperatures rise.
Summer Season
- Water more frequently during hot, dry spells, ensuring the lawn receives 1.5 inches of water per week. Drought conditions will require additional watering.
Fall Season
- Reduce watering as temperatures cool but maintain consistent moisture to support root growth.
Winter Season
- Water is generally unnecessary during dormancy unless there are prolonged periods of dryness.
Additional Notes
- Overwatering can lead to shallow roots, fungal diseases, and nutrient runoff.
- Adjust watering schedules based on soil type, grass variety, and weather conditions.
- Consult with Lawn DnD for customized watering recommendations tailored to your lawn's specific needs.